SALESFORCE-SALES-REPRESENTATIVE EXAM FLASHCARDS: SALESFORCE CERTIFIED SALES REPRESENTATIVE - LATEST SALESFORCE SALESFORCE-SALES-REPRESENTATIVE VALID TEST COST

Salesforce-Sales-Representative Exam Flashcards: Salesforce Certified Sales Representative - Latest Salesforce Salesforce-Sales-Representative Valid Test Cost

Salesforce-Sales-Representative Exam Flashcards: Salesforce Certified Sales Representative - Latest Salesforce Salesforce-Sales-Representative Valid Test Cost

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 2
  • Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 3
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.

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Salesforce Certified Sales Representative Sample Questions (Q108-Q113):

NEW QUESTION # 108
How does understanding a customer's business strategies and goals help a sales representative scope a solution?

  • A. Tailors the sales pitch and offers to align with the customers objectives
  • B. Helps predict if the opportunity will close in the current quarter
  • C. Allows the sales rep to move on to their next deal more quickly

Answer: A

Explanation:
Tailoring the sales pitch and offers to align with the customers objectives is how understanding a customer's business strategies and goals helps a sales rep scope a solution. Scoping a solution means defining and presenting the features, benefits, and value of the product that can address the customer's pain points and needs. Tailoring the sales pitch and offers helps to show how the solution can help the customer achieve their desired outcomes, as well as to differentiate it from competitors. Reference: https://www.salesforce.com/resources/articles/sales-process/#present


NEW QUESTION # 109
A sales representative is aware of an upcoming end-of-contract period for a key customer.
How should the sales repadapt their sales activities to address this change?

  • A. Proactively engage with the customer to renew orexpand the contract.
  • B. Wait for the contract to expire before engaging with the customer.
  • C. Focus on finding new customers to replace the potentially last contract.

Answer: A

Explanation:
Proactively engaging with the customer to renew or expand the contract is how the sales rep should adapt their sales activities to address the upcoming end-of-contract period for a key customer. Proactively engaging means reaching out to the customer before the contract expires, and initiating a conversation about their satisfaction, needs, and goals. This helps to build trust and loyalty, demonstrate value and differentiation, and identify opportunities to renew or upsell thecontract.References:https://www.salesforce.com/resources/articles
/account-management/#account-management-renewals


NEW QUESTION # 110
A sales representative identifies a strong business case for a customer and hosts a demo to show them potential offerings and solutions.
What is the next sales pipeline stage the sales rep should enter to summarize and address the potential customer's needs?

  • A. Proposal
  • B. Prospecting
  • C. Lead Qualification

Answer: A

Explanation:
According to the Salesforce Sales Representative Learning objectives, the proposal stage is the next step after the demo stage, where the sales rep should summarize the customer's needs, present the value proposition, and address any objections or concerns. The proposal stage is also where the sales rep should negotiate the terms and conditions of the deal, and ask for the customer's commitment to buy. Reference:
Sales Rep Training: Create Effective Selling Habits
Sales Pipeline Stages: A Visual Guide


NEW QUESTION # 111
A sales representative is working with a new customer who has provided an abundance of information about their company's goals and objectives.
Which challenge could the sales rep encounter when developing the scope of a sales solution?

  • A. Available discounts and payment terms to offer to the customer
  • B. Difficulty understanding the customer's pain points
  • C. The customer's lack of product knowledge

Answer: A

Explanation:
A challenge that the sales rep could encounter when developing the scope of a sales solution for a new customer who has provided an abundance of information about their company's goals and objectives is the available discounts and payment terms to offer to the customer. The sales rep needs to balance the customer's budget and expectations with the company's profitability and policies. The sales rep also needs to consider the competitive landscape, the value proposition, and the customer's decision criteria. The sales rep should consult with their manager or team to determine the best pricing strategy and negotiation tactics for the deal. Reference: [Sales Rep Training: Negotiate and Close], [Cert Prep: Salesforce Certified Sales Representative: Negotiate and Close]


NEW QUESTION # 112
A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.
How shouldthe sales rep proceed to ensure a successful booking and fulfillment process?

  • A. Acknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.
  • B. Work closely with the relevant departments to address the tax requirements and ensure accurate order processing.
  • C. Redirect the customer to address their tax requirements with the appropriate department internally within the company.

Answer: B

Explanation:
According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction. References:
* [Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process
* Salesforce Certified Sales Representative Exam Guide, Section 5: Fulfillment and Order Management, Objective 5.2: Given a scenario, demonstrate how to handle special requests or requirements from the customer.


NEW QUESTION # 113
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